Customer Resources

TRAVEL EXTRAS

CoverMore Travel Insurance

Get a quote and buy online CLICK HERE

CoverMore Travel Insurance – Online Medical Assessment

Complete this assessment if you believe you may have pre-existing medical conditions and require travel insurance.  CLICK HERE

Travel SIM

Cherry clients receive a $9.95 discount when purchasing online. The discount will be applied at the checkout. CLICK HERE

CHERRY PICKED TRAVEL FORMS & FEES

Credit Card Authorisation Form

Client Details Form

Customer Complaint Handling Policy and Form

Schedule of Fees

Itinerary planning fee – $220 per itinerary, refundable upon making a booking. You will be advised before work is commenced if this fee is applicable.

Trans-Tasman airline booking fee – $33 per ticket.

Domestic airline booking fee – $33 per ticket.

Non-commissionable airline booking fee (eg. budget airlines and tickets originating outside of Australia) – $110 per ticket.

Domestic non-commissionable hotels/tours – $55 per item.

International non-commissionable hotels/tours – $110 per item.

Reservation deposit – $220 per person for international bookings, $110 per person for domestic bookings. Supplier deposit requirements are additional.

Reservation cancellation fee – $300 per person, in addition to supplier cancellation fee requirements.

Amendment fee – $55 per person, in addition to supplier amendment fees requirements.

Visa processing fee – $55 per person + Visalink fee + any Consulate fees.
Frequent Flyer bookings – International:
$110 per ticket for single destination
$165 per ticket for multi-destination

Frequent Flyer bookings – Domestic:
$55 per ticket for single destination
$75 per ticket for multi-destination.

Urgent VIP courier – Cost + 30%.

Credit and debit card surcharges:  Credit and debit card surcharges: Ask your consultant for surcharge rates. All rates are in accordance with Government legislation requirements

.Cancellation Policy

Generally we are bound by the terms and conditions required by the travel supplier.

It is extremely important that travel insurance is taken out at the time of paying a deposit to cover you for cancellation due to an unforeseen event. Not all events are covered by travel insurance, so it is important to check with your agent or insurance company as to what is covered by the policy selected.

Deposited bookings cancelled 60 or more days prior to travel:  Deposit is non-refundable. In addition to this you will be charged any cancellation fees that are levied by the supplier plus a $300 per person cancellation fee from Cherry Picked Travel. This will be deducted from the supplier refund.

Fully paid bookings cancelled 60 days or more prior to travel: Deposit is non-refundable. In addition to this you will be charged any cancellation fees that are levied by the supplier plus 10% of gross booking value or $300 per person cancellation fee from Cherry Picked Travel – whichever is higher. This will be deducted from the supplier refund.

Fully paid bookings cancelled within 60 days of travel:  Unless otherwise stated, bookings cancelled inside 60 days are generally non refundable, however refunds will be according to the travel suppliers terms and conditions. If any supplier refunds are applicable, Cherry Picked Travel will retain the original commission amount.

Cancelling and rebooking: If you cancel a booking and re-book another holiday to a lesser value, Cherry Picked Travel will retain the original commission amount, or a $300 per person cancellation fee, whichever is the lesser amount. All cancellations must be made in writing to the consultant who is handling the booking.