The answers to our most frequently asked questions.
How do I book?
Request a booking on one of our packages by filling out the form with your requested details, and clicking on SUBMIT. Or contact one of our consultants by phone on 1300 15 91 15 or email [email protected]
Please note, your booking will not be confirmed by us until you have received a written confirmation by return email.
When will I receive my complete itinerary?
Your complete itinerary will be sent to you once we have finalised all your booking details. You will then be required to carefully check the itinerary and approve it before bookings are finalised and any airline tickets are issued – if applicable.
What does my quote include?
All inclusions are clearly outlined in your itinerary with costings, which will be sent to you once your booking is confirmed. If an item such as breakfast is not included it will not appear in your itinerary and this will need to be added on an as an optional extra. Please ask your consultant if you are unsure.
Are there any additional charges or hidden costs?
There are no hidden costs. We will advise you on your itinerary if you are required to pay a local supplier direct. If the local supplier changes the amount payable direct, Cherry Picked Travel can not be held liable for this amount.
When do I need to pay a deposit?
Generally a deposit is required within 7 days of receiving a confirmation of your itinerary from us. Please note that until we have received your deposit, your booking is not confirmed. The final balance will be due 45 days prior to departure. There may be variations to this timing dependant on the supplier requirements. You will be advised at the time of making a booking, when your deposit and final payment will be due.
I don’t want the exact package you’ve got offered. Am I able to personalise it?
Yes, just click the Contact Us button or click here, outline your request and we’ll work with you to achieve the perfect holiday.
What forms of payment are accepted?
Cherry Picked Travel accepts credit card (Visa, Mastercard and AMEX) and direct debit. Credit card payments incur a surcharge, in accordance with relevant government legislation. Ask a consultant for the current rates.
Direct debit details:
Bank: National Australia Bank
Account Number: 127571441
Account Name: Cherry Picked Travel Pty Ltd
Reference: Booking Number
I want to fly on an airline that you don’t have offered in your package. How can I do this?
Cherry Picked Travel has only selected reputable airlines with the most direct routes to the destination, however, if you would prefer to fly with another airline, please advise your consultant and they will provide a quote for this. We are able to book any airline you prefer.
I would like to use my frequent flyers to get to the destination? Can you arrange this for us?
Cherry Picked Travel can organise flights using your frequent flyer points and will charge a fee for their time to do this. International single destination tickets will cost $110 per person, international multi-destination tickets will cost $165 per person, and domestic tickets $75 per person. You will be required to give your agent your frequent flyer details including your PIN number, and you will need to advise the Frequent Flyer company that you authorise your Cherry Picked agent to act on your behalf to make a booking with your points.
I would like to use my American Express Membership Rewards points to pay for travel
As a Helloworld American Express travel agent, Cherry Picked Travel can redeem Rewards Points for you to use for travel. Click here for more information.
What is your cancellation/refund policy?
Generally we are bound by the terms and conditions required by the travel supplier.
It is extremely important that travel insurance is taken out at the time of paying a deposit to cover you for cancellation due to an unforeseen event. Not all events are covered by travel insurance, so it is important to check with your agent or insurance company as to what is covered by the policy selected.
Deposited bookings cancelled 60 or more days prior to travel: Deposit is non-refundable. In addition to this you will be charged any cancellation fees that are levied by the supplier plus a $300 per person cancellation fee from Cherry Picked Travel. This will be deducted from the supplier refund.
Fully paid bookings cancelled 60 days or more prior to travel: Deposit is non-refundable. In addition to this you will be charged any cancellation fees that are levied by the supplier plus 10% of gross booking value or $300 per person cancellation fee from Cherry Picked Travel – whichever is higher. This will be deducted from the supplier refund.
Fully paid bookings cancelled within 60 days of travel: Unless otherwise stated, bookings cancelled inside 60 days are generally non refundable, however refunds will be according to the travel suppliers terms and conditions. If any supplier refunds are applicable, Cherry Picked Travel will retain the original commission amount.
Cancelling and rebooking: If you cancel a booking and re-book another holiday to a lesser value, Cherry Picked Travel will retain the original commission amount, or a $300 per person cancellation fee, whichever is the lesser amount. All cancellations must be made in writing to the consultant who is handling the booking.
How do I make a cancellation or change to my booking?
Contact your consultant by email or phone as soon as possible. Cancellations must be requested in writing. Fees are charged for amendments to bookings once they have been confirmed. For a full list of Cherry Picked Travel’s service fees and charges, see below.
What if I don't hear from you after I have made the booking request?
We respond to all booking requests. It’s possible our emails may be filtered out by some spam programs, so please check your junk folders just in case. If you do not receive a response from us please contact us at [email protected] or call 1300 15 91 15. If the request is urgent please call 0410 379 938 or 0410 482 269.
Where can I make a suggestion for a new site feature or give feedback?
Submit your suggestions for site features and feedback to [email protected]
How can I tell if you are a reputable company?
Cherry Picked Travel Pty Ltd is a member of the Helloworld travel agent buying group. Visit Helloworld website.
We are also registered with AFTA (Australian Federation of Travel Agents). Visit AFTA website.
Cherry Picked Travel is also a member of the ATAS (Australian Travel Accreditation Scheme). ATAS accredited agents have been carefully reviewed and audited to ensure the customer is in safe hands. Our ATAS accreditation number is A11761. Enter our postcode, 4032, into the search field. Visit ATAS website.
How can I trust the choices of accommodation, add-ons and flights made by Cherry Picked Travel?
Cherry Picked Travel does not receive a fee to include any supplier in our packages. The choice is made after a great deal of research, feedback and experience by our team. Cherry Picked Travel is a filter of choice – we carefully select all components of our packages to provide the best travel experiences.
How do I find out what Visas I will need?
Your Cherry consultant will be able to give you general advice on Visas, and direct you to the relevant government bodies to check your Visa requirements. Cherry Picked Travel can organise your Visas for you for a $55 per person fee + Visalink fee + any Consulate fees.
I saw a package/flight/hotel for a cheaper price elsewhere. Do you match prices?
As part of the Helloword buying group, we have access to the best pricing available. Send us any offer you have found and we will endeavour to match or better the pricing.
What are your schedule of fees and terms and conditions?
General Terms & Conditions
By accepting the coupons and tickets and utilising our services, you agree that, apart from certain rights you have under the Trade Practices Act, Cherry Picked Travel shall not be liable for any loss, injury or damage to you or your belongings or otherwise arising in any way out of our services to you.
Your travel consultant will advise you on passport and visa requirements; however it is your responsibility to ensure you comply with these regulations before travelling.
You must ensure your Australian passport has a validity of six months after your return date to Australia and advise us if you wish us to make any necessary Visa application on your behalf.
In the event that you are travelling to a country or countries which do not require a Visa for Australian passport holders, you must tell us if you have been arrested or convicted in respect of any offence or breach of law. Non disclosure of this information may lead to your being refused entry on arrival in certain countries. In that event, we take no responsibility.
If you do not wish to disclose such information to us, then you must contact the Embassy of each country of destination and make your own arrangements in regard to entry to that country.
In the event that an accident, disaster or emergency is reported to have occurred in a country where you are travelling, you authorise Cherry Picked Travel to disclose to the Australian Government Department of Foreign Affairs and Trade details of your itinerary (including without limitation, transport and accommodation arrangements) and your contact details within Australia and overseas.
Insurance is so important when travelling. We will ask you to sign a declaration if you do not accept our recommendation that you require travel insurance. Travel insurance provides cover when the premium is paid and the policy issued, and therefore should be taken out as soon as any deposit or payment is made.
What currency are your prices in?
All pricing is in AUD (Australian Dollars) unless otherwise specifically stated. All payments are required in Australian Dollars.